Refund and Returns Policy

Refund & Returns Policy – Scewo Bro Wheelchair

At Scewo Team, we are committed to delivering high-quality mobility solutions. If you are not fully satisfied with your Scewo Bro wheelchair, we provide a clear and fair refund and returns process.

Returns Eligibility

You may request a return under the following conditions:

  • The return request is made within 7 days of delivery

  • The wheelchair is unused, unmodified, and in original condition

  • All original packaging, accessories, manuals, and documentation are included

  • Proof of purchase (invoice or order confirmation) is provided

Returns that do not meet these conditions may not be accepted.

Non-Returnable Items

The following items are not eligible for return unless defective or damaged upon arrival:

  • Customized or specially configured Scewo Bro wheelchairs

  • Products that have been used, modified, or altered

  • Software registrations or activated smart features

  • Installation, setup, or training services

  • Clearance or discounted items marked as Final Sale

Defective or Damaged Products

If your Scewo Bro wheelchair arrives damaged or defective:

  • Notify us within 48 hours of delivery

  • Provide photos or videos of the issue

  • Include serial number and packaging details

After verification, we will arrange a repair, replacement, or refund depending on the situation and product availability.

Return Authorization (RMA)

All returns require a Return Merchandise Authorization (RMA):

  • Contact Scewo Team to request an RMA before returning the product

  • Returns without prior authorization may be refused

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a defect or error

  • We recommend using a tracked and insured shipping service

  • Scewo Team is not responsible for items lost or damaged during return transit

Refunds

  • Refunds are processed after inspection of the returned wheelchair

  • Approved refunds are issued to the original payment method

  • Processing time: 5–10 business days after approval

  • Shipping, handling, and service fees are non-refundable

Exchanges

  • Exchanges are subject to product availability

  • If a replacement is not available, a refund or alternative solution may be offered

Manufacturer Warranty

The Scewo Bro wheelchair is covered by a manufacturer warranty for defects occurring after the return period.

This may include:

  • Repairs

  • Replacement parts

  • Technical support

Scewo Team will assist you with warranty claims when needed.

Contact Us

For refund requests, returns, or support, please contact the Scewo Team with your order details.

Scewo Team reserves the right to update or modify this Refund & Returns Policy at any time without prior notice.